How to submit an awesome ticket
Please submit only one issue per ticket for effective resolution.
To Access Sky Ledge Ticket Submission:
At the top of the screen, click Help.
Complete the request form as applicable.
Click Send.
CRITICAL INFORMATION TO ADD TO YOUR TICKET:
Subject Line: Provide a clear, brief, summary in your subject line.
Ticket Description: Provide a detailed description of the issue including when it started, which users are affected, and wherein the product it is occurring.
Troubleshooting Steps: Outline the troubleshooting steps performed prior to contacting support, and include screenshots or screen recordings if possible.
Urency: Provide the impact level of the challenge you are experiencing.
High: Main services are not functioning, causing mission-critical business operations to be non-operational. No workaround is available.
Med: Issue in the platform, causing impairment. No workaround is available.
Low: Just a small issue, or bug
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