How to submit an awesome ticket

Please submit only one issue per ticket for effective resolution.

To Access Sky Ledge Ticket Submission:

1. Sign in to the Sky Ledge platform.

2. At the top of the screen, click Help.

3. Within the Help & Learning modal, click on "Contact Support"

4. Select your request type (Support or Information request) from the dropdown menu

5. Complete the request form as applicable.

6. Click Send.

CRITICAL INFORMATION TO ADD TO YOUR TICKET:

• Subject Line: Provide a clear, brief, summary in your subject line.

• Ticket Description: Provide a detailed description of the issue including when it started, which users are affected, and wherein the product it is occurring.

• Troubleshooting Steps: Outline the troubleshooting steps performed prior to contacting support, and include screenshots or screen recordings if possible.

• Urency: Provide the impact level of the challenge you are experiencing.

  • High: Main services are not functioning, causing mission-critical business operations to be non-operational. No workaround is available.

  • Med: Issue in the platform, causing impairment. No workaround is available.

  • Low: Just a small issue, or bug