Sky Ledge Docs
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      • Creating A Control Room
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      • What is a LaunchPad
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      • How to use the maps controls and layers options
      • Map marker explained
      • Navigating your profile
      • What is an Event
      • What is an Event Type
      • Exploring the event stream
      • Event Stream Filtering
      • What is an Asset
      • What are asset types
      • Understanding Focus Mode
      • Navigating Asset List Mode
      • Table column selection
      • Asset metrics
      • What is a place
      • Searching and Creating a Place
      • Getting Started with Place Notifications
      • Places and how to use the gatehouse report
      • How to use the Event Report (Top-down Investigations Module)
      • What is a Task
      • How to process a task
      • Task Notifications
      • How to invite a work colleague
      • How to submit an awesome ticket
      • Understanding Your Weekly Email Reports
      • Knowledge Base Template
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How to submit an awesome ticket

PreviousHow to invite a work colleagueNextUnderstanding Your Weekly Email Reports

Last updated 1 year ago

Please submit only one issue per ticket for effective resolution.

To Access Sky Ledge Ticket Submission:

  1. .

  2. At the top of the screen, click Help.

  3. Within the Help & Learning modal, click on "Contact Support"

  4. Select your request type (Support or Information request) from the dropdown menu

  5. Complete the request form as applicable.

  6. Click Send.

CRITICAL INFORMATION TO ADD TO YOUR TICKET:

  • Subject Line: Provide a clear, brief, summary in your subject line.

  • Ticket Description: Provide a detailed description of the issue including when it started, which users are affected, and wherein the product it is occurring.

  • Troubleshooting Steps: Outline the troubleshooting steps performed prior to contacting support, and include screenshots or screen recordings if possible.

  • Urency: Provide the impact level of the challenge you are experiencing.

    • High: Main services are not functioning, causing mission-critical business operations to be non-operational. No workaround is available.

    • Med: Issue in the platform, causing impairment. No workaround is available.

    • Low: Just a small issue, or bug

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