How to submit an awesome ticket

Please submit only one issue per ticket for effective resolution.

To Access Sky Ledge Ticket Submission:

  1. At the top of the screen, click Help.

  2. Complete the request form as applicable.

  3. Click Send.


  • Subject Line: Provide a clear, brief, summary in your subject line.

  • Ticket Description: Provide a detailed description of the issue including when it started, which users are affected, and wherein the product it is occurring.

  • Troubleshooting Steps: Outline the troubleshooting steps performed prior to contacting support, and include screenshots or screen recordings if possible.

  • Urency: Provide the impact level of the challenge you are experiencing.

    • High: Main services are not functioning, causing mission-critical business operations to be non-operational. No workaround is available.

    • Med: Issue in the platform, causing impairment. No workaround is available.

    • Low: Just a small issue, or bug

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