# How to submit an awesome ticket
Please submit only one issue per ticket for effective resolution.
To Access Sky Ledge Ticket Submission:
1. [Sign in to the Sky Ledge platform](https://platform.skyledge.com).
2. At the top of the screen, click **Help**.
3. Within the Help & Learning modal, click on "Contact Support"
4. Select your request type (Support or Information request) from the dropdown menu
5. Complete the request form as applicable.
6. Click **Send**.
**CRITICAL INFORMATION TO ADD TO YOUR TICKET:**
* **Subject Line**: Provide a clear, brief, summary in your subject line.
* **Ticket Description**: Provide a detailed description of the issue including when it started, which users are affected, and wherein the product it is occurring.
* **Troubleshooting Steps**: Outline the troubleshooting steps performed prior to contacting support, and include screenshots or screen recordings if possible.
* **Urency**: Provide the impact level of the challenge you are experiencing.
* **High**: Main services are not functioning, causing mission-critical business operations to be non-operational. No workaround is available.
* **Med**: Issue in the platform, causing impairment. No workaround is available.
* **Low**: Just a small issue, or bug
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