# How to submit an awesome ticket

Please submit only one issue per ticket for effective resolution.

To Access Sky Ledge Ticket Submission:

1. [Sign in to the Sky Ledge platform](https://platform.skyledge.com).
2. At the top of the screen, click **Help**.
3. Within the Help & Learning modal, click on "Contact Support"![](https://2860706610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwO7lqI7ldNl4mfD8FCC1%2Fuploads%2FeKWlvT60YNankXBnbfHM%2Fimage.png?alt=media\&token=35b5df3d-e339-4fed-909a-266e04b1403f)
4. Select your request type (Support or Information request) from the dropdown menu![](https://2860706610-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwO7lqI7ldNl4mfD8FCC1%2Fuploads%2FGV2E1Kej6qTtimBFDTm5%2Fimage.png?alt=media\&token=460a2fd0-beb5-4486-97be-4dd3c20c302c)
5. Complete the request form as applicable.
6. Click **Send**.

**CRITICAL INFORMATION TO ADD TO YOUR TICKET:**

* **Subject Line**: Provide a clear, brief, summary in your subject line.
* **Ticket Description**: Provide a detailed description of the issue including when it started, which users are affected, and wherein the product it is occurring.
* **Troubleshooting Steps**: Outline the troubleshooting steps performed prior to contacting support, and include screenshots or screen recordings if possible.
* **Urency**: Provide the impact level of the challenge you are experiencing.<br>
  * **High**: Main services are not functioning, causing mission-critical business operations to be non-operational. No workaround is available.
  * **Med**: Issue in the platform, causing impairment. No workaround is available.
  * **Low**: Just a small issue, or bug